As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

Customer reviews have become central to online commerce, playing a huge role in determining which products succeed or fail on Amazon and other sites. A study by Northwestern University’s Spiegel ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

Despite making calls for six weeks, submitting his ID three times and sending emails to executives, a customer hits a wall ...

The bad news blindsided Amazon customer service employees across the globe in mid-May: More layoffs had arrived. This time, it was middle managers. In one Amazon office in Europe, a senior customer ...

Earlier this week, Amazon Threat Intelligence shared an update on the AWS website that detailed the years-long attack by a ...

There's no single favorite, but the e-commerce juggernaut has a number of customers it's targeting. The company's "flywheel" strategy, by which growth drives cost savings that are returned to the ...

Amazon is expanding the features and footprint of its “Buy with Prime” program, which extends Prime benefits beyond Amazon.com to third-party merchant websites. (Amazon Image) Amazon will give ...

This story appears in the April 23rd, 2012 issue of FORBES magazine. A few months ago Amazon reached what its founder and CEO Jeff Bezos demurely tells me was “an interesting milestone.” The retailing ...