Gartner says it has added social CRM platforms to its Magic Quadrant research reports in recognition of its growing importance. The research and advisory firm says the addition is in response to “the ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center ...

After a spate of consolidations in the customer relationship management sector that saw both Siebel and PeopleSoft snapped up by Oracle, there will be no letup in merger activity, according to ...

CUPERTINO, Calif.--(BUSINESS WIRE)--SugarCRM, provider of the award-winning AI-driven CRM platform, today announced its inclusion as a Technology Innovator in the Gartner® Emerging Tech: Tech ...

To understand what Social Customer Relationship Management (SCRM) is, we have to start with a clear definition. The definition must be clearly articulated and easily understood by individuals in the ...

CAMBRIDGE, Mass., Jan. 29, 2020 /PRNewswire/ -- HubSpot, a leading growth platform, announced today that it has been named a 2020 Gartner Peer Insights Customers' Choice for CRM Lead Management.

ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...