VR may be the future of training for on-the-job skills, but it may also benefit soft skills. Learn more about how virtual reality is changing the job-training game. Virtual reality (VR) is gradually ...

Technician training got a little bit easier Sunday. During a press conference at ATA’s Technology & Maintenance Council (TMC) Annual Meeting in Atlanta, education and technology company Cengage ...

How do you teach empathy? That’s a question many people – including contact center managers and supervisors – would like to know the answer to. We know that good customer experiences (CX) happen when ...

Businesses have realized that team members need more than technical skill to become a truly valuable part of the company -- they also need soft skills. Through personalized training, organizations can ...

Oleg Fonarov is the CEO of Program-Ace, an innovative solutions integrator and custom software development company with a 30-year history. Traditional training methods may no longer cut it in today's ...

"Drama-infused" training sessions, where attorneys essentially role-play scenarios, are helpful in training attorneys how to deal with complicated, uncomfortable or contentious situations, says ...

Reinhardt University, a small liberal arts college in Georgia, is piloting a program aimed at cultivating students’ soft skills and giving them an edge over their peers in the job market -- without ...

Landing your next — or first — great job is all about marketing yourself to employers. You need to develop the skills employers are looking for and be able to showcase those hard-earned skills to get ...