2020 was a year of disruption in so many ways (no kidding!), one of which was shock therapy in remote working, especially for those who weren’t used to home-office life. Many leaders who were ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

Attorneys at all levels are expected to be effective communicators, and written communication is ubiquitous in legal practice. Whether by emailing colleagues, drafting contracts for clients, or ...

Business success hinges on how well companies engage with their customers. Interactions must be clear, concise, and consistently on-brand. Business success hinges on how well companies engage with ...

Almost everyone can agree communication is important. There is much less agreement about what, exactly, communication is or how best to develop skills in it. Communication today is more multi-modal ...

While various technology platforms help us stay connected, there is still one basic tool that holds great power: The written word. Effective written communication can not only provide critical ...

Texting or calling: which reigns supreme? While there tends to be a generational divide in this long-held debate, the discussion itself reveals a greater question of whether oral or written ...