Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

DISA has released an updated framework to guide aligning DoD-wide IT services management processes and approaches. The Defense Information Systems Agency has released a new framework aiming to ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service management best practices used today. For organizations and ...

The second edition of the DOD Enterprise Service Management Framework sets requirements for IT services contracting based on industry best practices. Defense Department Chief Information Officer Terry ...

The engagement aims to establish a unified IT service management framework on the ServiceNow AI Platform to standardize processes across the conglomerate's businesses. Operating a conglomerate with a ...