Create a CRM using Excel with dropdown customer selection and FILTER plus XLOOKUP, saving time while keeping leads and deals ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Learn advanced filtering in Excel with a criteria area, OR and AND logic, and copy results to isolate the right rows fast.

Learn how to harness the power of CoPilot 365 in Excel to streamline data analysis, uncover insights, and enhance ...

The future of the field isn't less engineering but better engineering, where people focus on design, integrity and impact ...

3. Timeliness and currency: Outdated information undermines AI performance. In fast-changing fields, models that rely on ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Financial institutions rely on web forms to capture their most sensitive customer information, yet these digital intake ...

If your AI strategy doesn’t clearly improve the product or lower the cost, you’re not AI-native — you’re just AI-branded.

Stephen Covey’s 7 Habits offer a surprisingly practical blueprint for CX teams navigating AI, alignment and rising customer ...

A key lesson was to measure what matters. From the outset, we defined clear success metrics—latency reduction, resource ...

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI Divide.