Abstract: To maintain development and foster customer loyalty in the ever-changing e-commerce industry, consumer relationship management (CRM) is essential. To keep up with consumers' ever-evolving ...

Discover how relationship management strengthens business ties, boosts brand loyalty, and mitigates risks through effective ...

Your customer calls support frustrated about a billing issue. Two hours later, your sales team emails them about upgrading their plan. That’s not the kind of customer experience you want to provide.

Once a promising but mostly supportive tool, artificial intelligence now stands at the center of how businesses manage and interpret customer data. Its capabilities are reshaping industries, enabling ...

The Ninth Circuit joins its sister circuits and affirms a “bright-line” FINRA definition of “customer.” Investors must have direct transactional relationship with member firm or associated person in ...

Zurich Insurance Group has over 55 million customers around the world. The insurer built an AI tool into its agents' workflow to increase customer loyalty. This article is part of "Build IT: ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...

A longitudinal, relationship-based case management approach significantly reduced health care costs and improved quality of life for Medicaid enrollees with complex needs over 1 year. Objectives: This ...

In today’s globally connected supply chains, businesses are no longer just buying products or services—they’re building strategic partnerships. Suppliers aren’t just external vendors; they’ve become ...

Customer expectations continue to grow, with rising demand for seamless, connected, and personalized experiences across sales, marketing, and service. However, meeting these demands can be a complex ...