The review conducted by the Office of the Inspector General examined the SSA’s national 800-number telephone system and concluded that overall service improved during fiscal year 2025. According the ...

Gujarat High Court held that software consultancy services to parent company located outside India provided on principal to principal basis qualifies as export of service and cannot be considered as ...

There's no denying airports can be more than a little chaotic. Thousands of strangers under one roof, some sleep-deprived, ...

Soroc Technology, a full-service technology solutions and services provider, announced the launch of BanzAI, an adaptive AI platform that melds conversational and agentic intelligence to transform ...

Hello, everyone, and thank you for joining us today. I'm Hadi Chaudhry, Co-CEO of CareCloud. It's great to have you with us today. I'm also joined today by 2 key leaders from our team, Aman Haq, who ...

The seven desk booking platforms range from mid-market solutions (Archie, Deskbird) to enterprise-grade (Robin, Eptura Engage) and scale-optimized options (WorkinSync). Archie’s 9.57 average across ...

Gill Charlton has been fighting for Telegraph readers and solving their travel problems for more than 30 years, winning ...

From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

Being customer obsessed is about understanding what customers actually experience, not what we think they do, writes Sarah Evans, executive director of customer experience at Yorkshire Housing ...

Flight cancellations. Record crowds. Maybe a snowstorm. Here are some tips for navigating an especially fraught holiday ...

Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and ...

Stuck on a problem with your Starlink satellite internet, and seeking help? These tricks for reaching a rep actually work. (Also, see one that never does.) From the laptops on your desk to satellites ...