eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

This scam can be deeply frustrating, and it’s deceptively simple: You order an item, open the box and there’s nothing there. Scammers can trick you into buying an empty box by burying phrases like ...

When eBay charges fees to your PayPal account and then later issues a refund for any reason, the money stays in your eBay account as a credit for future transactions. However, if you're not planning ...