New flagship model and rebuilt Agent harness aim to make enterprise agentic AI economically sustainable at production scale.

AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify ...

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying ...

Gen Z trusts employee content over sponsored posts. Starbucks just built the first program to pay baristas directly for making it.

The integration will accelerate the automation of AI agents with seamless data syncing and governance for Regal and Five9 enterprise users NEW YORK, Aug. 13, 2026 /PRNewswire/ -- Regal, the enterprise ...

Tool count used to be the consolidation scorecard. In 2026, it's data gravity — and it's dragging CDP vendors toward a reckoning. A marketing team's data stack works a lot like a building's plumbing.

New enterprise technology research ties measurable AI returns directly to how open and modular a company's systems are.

The new plugin lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving ChatGPT SAN MATEO, Calif., August 12, 2026 – SurveyMonkey, the ...