He is a certified lean Six Sigma Master Black Belt and an ASQ-certified Six Sigma Black Belt, manager of quality/organizational excellence, quality technician and quality engineer.

Jul 20, 2025 · At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are …

Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

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ASQ keeps you up to date on all quality management standards including upcoming ISO revisions and what’s new in quality standards. Click here to learn more.

The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.”

Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals.

The ASQ Certified Quality Engineer Question Bank includes three exam sets, each containing 160 unique questions - the same number of exam-style questions that will appear on the ASQ …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.