A teen bank teller mocked an elderly woman asking "stupid questions" about her account... Then she quietly said her name to the manager. Dorothy Morrison stood at the counter, her wrinkled hands trembling slightly as she held her checkbook. The mid-morning sun streamed through the bank's tall windows. "Ma'am, I already explained this twice," the young teller said, her voice rising. "You need to use the app. It's not that hard." Dorothy adjusted her glasses. "I'm sorry, dear. I just want to under